CANCELLATION

As long as your product has not been submitted for fulfillment, we can cancel the shipment. There are no costs to cancel an order if it hasn't been shipped. Generally, we submit items for fulfillment within 6 hours, so the faster you can let us know about the cancellation, the more likely we'll be able to do it. If your order has been shipped, we ask that you follow our return policy in order to receive a refund once you receive your product! 

SHIPPING

Standard Shipping - FREE on orders over $30 
                               - Shipping of $4.95 on orders under $30

All packages are shipped with tracking information

Shipping Time Estimates:

       - USA : 15-25 business days
       - INTERNATIONAL : 15-30 business days

*Orders are generally fulfilled within 1 - 3 business days
** Due to COVID-19 shipping times may be up to 3-4 weeks delayed
** Please note that majority of our products will arrive within a 10 day framework after the product has been processed and shipped out. Some variability may cause the shipment to take longer than usual.
** STILL SERENITY is not responsible for any duties/taxes upon arrival to your location & any delays due to the shipping carrier or customs clearance. Delivery time does not include Saturdays, Sundays, or Holidays.
** Customs, duty, and taxes are non-refundable. If you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.

COVID-19 Shipping Restrictions:  

Due to the spread of COVID-19, shipping to the following countries have become extremely restricted:

Kuwait, Libya, Mongolia, Djibouti, Somalia, Peru, Moldova, Tunisia, Cayman Islands, French Polynesia, Philippines, Ecuador and Maldives, Mauritania, Montenegro, New Caledonia, Yemen, Honduras, Macedonia, Sri Lanka, Madagascar, South Africa, Samoa, Grenada, Zimbabwe, Saudi Arabia, Saint Kitts, Nevis, Bolivia, Nepal, Botswana, Fiji, Argentina, Brazil, Chile, Russia, Israel, Spain.

We are currently not able to ship items until further notice. If you would like to continue with an order you can, and we encourage you to email us regularly for status updates. We appreciate your support and pray for you and your loved ones to stay healthy and together during this difficult time.

RETURNS

If you are unhappy with your purchase or would like to return your items, please send your item(s) back to our Distribution Centre in accordance with the following Return Policy:

- Items must be sent back within 10 business days of the delivery date.
- All returns are refunded in full via store credit in the form of an online discount card.
- Returns are processed within 5-7 business days after your item(s) are received at our Distribution Centre.
- Still Serenity does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.

Additional notes: The return processing time-frame does not include the time needed for your return package to deliver to our facility. Depending on the shipping method and carrier selected, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Still Serenity will not issue store credit for your returns. Please ship returns to the following address:

Still Serenity - Order #
(Returning Canadian Goods)
600 Queens Quay West, Unit 229
Toronto, ON
M5V 3M3
Canada

- Customers are responsible for return postage costs.
- We DO NOT offer refunds on lost or stolen items. We do offer reshipments.
- We DO NOT offer refunds on orders with tracking links that state "delivered." We do offer reshipments.