As long as your product has not been submitted for fulfillment, we can cancel the shipment. There are no costs to cancel an order if it hasn't been shipped. Generally, we submit items for fulfillment within 6 hours, so the faster you can let us know about the cancellation, the more likely we'll be able to do it. If your order has been shipped, we ask that you follow our return policy in order to receive a refund once you receive your product!
Standard Shipping - FREE on orders over $50
- Shipping of $4.95 on orders under $50
All packages are shipped with tracking information
Shipping Time Estimates:
- USA : 10-20 business days
- INTERNATIONAL : 15-30 business days
*Orders are generally fulfilled within 1-3 business days
** Please note that majority of our products will arrive within a 10 day framework after the product has been processed and shipped out. Some variability may cause the shipment to take longer than usual.
** STILL SERENITY is not responsible for any duties/taxes upon arrival to your location & any delays due to the shipping carrier or customs clearance. Delivery time does not include Saturdays, Sundays, or Holidays.
** Customs, duty, and taxes are non-refundable. If you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.
If you are unhappy with your purchase or would like to return your items, please send your item(s) back to our Distribution Centre in accordance with the following Return Policy:
- Items must be sent back within 10 business days of the delivery date.
- All returns are refunded in full via store credit in the form of an online discount card.
- Returns are processed within 5-7 business days after your item(s) are received at our Distribution Centre.
- Still Serenity does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
Additional notes: The return processing time-frame does not include the time needed for your return package to deliver to our facility. Depending on the shipping method and carrier selected, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Still Serenity will not issue store credit for your returns. Please ship returns to the following address:
Still Serenity - Order #
(Returning Canadian Goods)
600 Queens Quay West, Unit 229
- Customers are responsible for return postage costs.
- We DO NOT offer refunds on lost or stolen items. We do offer reshipments.
- We DO NOT offer refunds on orders with tracking links that state "delivered." We do offer reshipments.
TIPS TO MAINTAIN YOUR CANDLE:
+ Allow your candle to always burn for 2-3 hours or until the wax melts to the edge of the container. Wax has a memory and if you don't allow it to melt fully, this can create tunnelling where the wax burns unevenly.
+ Do not burn your candle for more than 4 hours consecutively.
+ Always trim your wick 1/4 inch before lighting it.
+ Keep your candles out of reach of children and pets.
+ Never leave your candle unattended or in close proximity to flammable materials.
STILL SERENITY IS NOT RESPONSIBLE FOR ANY MISUSE OF OUR PRODUCTS.